Privacy Policy

Australian Bridge Products Pty Ltd (“Australian Bridge Products”, “we”, “us”, “our”) and its officers recognise that the privacy of all individuals and clients is of the utmost importance and is vital to the success of our business. We acknowledge our legal obligations to protect personal information and are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how Australian Bridge Products collects, holds, uses, discloses, and protects personal information.

1. Scope and Application

This Privacy Policy applies to:

  • All personal information collected by Australian Bridge Products Pty Ltd
  • Information collected through our website, email, telephone, in-person interactions, contracts, and business systems
  • Clients, suppliers, contractors, employees, and other individuals whose personal information we may collect.

2. Open and Transparent Management of Personal Information

Australian Bridge Products is committed to open and transparent management of personal information in accordance with APP 1. This Privacy Policy is publicly available and explains:

  • What personal information we collect
  • How we collect and use it
  • How it is stored and protected
  • How individuals can access or correct their information
  • How complaints are handled

3. Owner and Contact Details

Business name: Australian Bridge Products Pty Ltd
Contact person: Director
Email: [email protected]
Phone: 07 5572 0903
Postal address: 9/14 Rothcote Court Burleigh Heads Qld 4220

All privacy-related enquiries, requests, or complaints should be directed to the contact details above.

4. Anonymity and Pseudonymity

Where lawful and practicable, individuals may interact with Australian Bridge Products anonymously or using a pseudonym. However, anonymity may not be possible where:

  • We are required by law to identify an individual
  • Identification is necessary to provide goods, services, or comply with contractual obligations

5. Personal Information Collected

We may collect and hold the following types of personal information:

  • Name, position, and employer
  • Contact details (email address, phone number, postal address)
  • Business and billing information
  • Payment and transaction details
  • Technical information such as IP address or website usage data
  • Any other information necessary to conduct our business operations

We do not intentionally collect sensitive information unless required by law or with the individual’s consent.

6. Method of Collection

Personal information may be collected:

  • Directly from individuals via email, phone, website forms, contracts, or in person
  • Through our website or digital platforms
  • From third parties where permitted by law (e.g. business partners or service providers)

Unsolicited personal information will be assessed and, where not permitted to be retained, securely destroyed or de-identified.

7. Purpose of Collection

Personal information is collected for legitimate business purposes, including:

  • Supplying goods and services
  • Managing customer and supplier relationships
  • Processing orders, payments, and invoices
  • Meeting legal, regulatory, and contractual obligations
  • Marketing and communication (where permitted)
  • Improving products, services, and operational efficiency

8. Use and Disclosure of Personal Information

Personal information will only be used or disclosed for:

  • The primary purpose for which it was collected
  • A related secondary purpose where reasonably expected
  • Compliance with legal or regulatory requirements
  • Where consent has been provided

We may disclose personal information to:

  • Employees, contractors, and officers of Australian Bridge Products
  • Professional advisers (e.g. accountants, lawyers)
  • Service providers such as IT, hosting, or logistics providers
  • Government authorities where required by law

9. Direct Marketing

Australian Bridge Products may use personal information for direct marketing where permitted by law. Individuals may opt out of marketing communications at any time by:

  • Using the unsubscribe function in emails
  • Contacting us directly using the details in this policy

10. Cross-Border Disclosure

Personal information may be stored or processed using systems or service providers located outside Australia. Where this occurs, Australian Bridge Products takes reasonable steps to ensure overseas recipients comply with privacy protections consistent with the APPs.

If practical, affected individuals may request information about the countries in which personal information is likely to be disclosed

11. Data Storage and Security

Personal information is stored:

  • In secure electronic systems
  • On protected servers or cloud-based platforms
  • In physical files where required

We take reasonable steps to protect personal information from:

  • Misuse, interference, or loss
  • Unauthorised access, modification, or disclosure

Despite these measures, data transmitted over the internet may not be completely secure, and Australian Bridge Products cannot guarantee the security of information transmitted electronically.

12. Quality of Personal Information

We take reasonable steps to ensure personal information is accurate, up to date, complete, and relevant for its intended purpose.

13. Access and Correction

Individuals may request:

  • Access to personal information we hold about them
  • Correction of inaccurate, incomplete, or outdated information

Requests should be made in writing using the contact details provided. We will respond within a reasonable timeframe and in accordance with the APPs.

14. Complaints Handling

If an individual believes their personal information has been mishandled, they may lodge a complaint by contacting us in writing.

We will:

  1. Acknowledge receipt of the complaint
  2. Investigate the matter promptly and fairly
  3. Respond in writing with the outcome and any corrective action

If the individual is not satisfied, they may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Third Parties and Advertising

Our website may contain links to third-party websites or services. Australian Bridge Products is not responsible for the privacy practices of third parties. Personal information shared with third parties will be limited to what is necessary for business operations.

16. Children’s Privacy

Our website and services are not directed at children. We do not knowingly collect personal information from children.

17. Policy Review and Updates

This Privacy Policy is reviewed annually or when legislative or operational changes occur. The most current version will be available on request or via our website.

Kristy-Lee Heard
Director

on behalf of Australian Bridge Products

Date: 22/04/26
Review date: 22/04/26